Matthew Butler is a seasoned professional in workforce planning and capacity management, currently serving as Principal Tech Capacity Planner at Trainline since September 2025, where responsibilities include forecasting workforce demand and capacity across Technology. Previous roles include Workforce Planning Lead at Bumble Inc., overseeing headcount planning for Member Safety and Support, and Head of Workforce Planning at WorldRemit, managing global customer support forecasting in multiple languages. Additional experience includes leadership positions at American Express Global Business Travel, VRBO HomeAway, Expedia Group, and London 2012, with expertise in resource planning and performance analysis across various sectors. Matthew holds a BSc Hons in Customer Contact Planning and Management from Ulster University.
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