Roberta Roccia is an experienced professional in incident management, currently serving as a Senior Platform Incident Manager at Trainline since April 2021, following a role as Platform Incident Manager. Prior experience includes positions such as Major Incident Manager at Direct Line Group and Service Incident and Problem Manager at Hotelbeds from 2012 to February 2020. Roberta began her career at Gullivers Travel Associates, working as a Quality Assurance Specialist and Reservation Executive, and later served as Telesales Supervisor at CTS Travel. Roberta holds a degree from Università di Napoli L'Orientale and a High School Diploma from liceo scientifico statale mancini.
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