Jen Heller is an experienced AI prompt engineer and tech writer currently working at ThinkCERCA in their AI Lab, where they develop solutions using generative AI. They also serve as a Senior Technical Writer at Trajector, managing documentation projects and crafting user guides and release notes. Previously, Jen was a Technical Writer at TruStage and a Technical Writer II at National Student Clearinghouse, focusing on edtech and Digital Storefront applications. From 2020 to 2021, they worked freelance as a Chatbot Writer and Developer, creating scripts for various clients, and have also provided technical support and customer service from 2010 to 2018. Jen earned a GPA of 4.0 while studying at Northeastern University from 2017 to 2018.
Location
Glenside, United States
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