Michael Thorne is an experienced technical support professional with a diverse background in escalation engineering and application support across multiple sectors, including government and enterprise. With tenures at Microsoft, DonorDrive, Roostify, and TrakCel, Michael has developed expertise in tackling complex technical issues, providing high-level customer support, and managing technical integrations. Key roles include Support Escalation Engineer for Microsoft's Office 365/D/ITAR team, Technical Support Engineer at DonorDrive, and currently serving as Application Support Lead at TrakCel. Michael holds an Associate of Arts degree in Psychology from Highline Community College, achieving a 4.0 GPA.
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