Terry Jaecks is an experienced customer service professional currently holding the position of Customer Service Manager at both Ingersoll Rand/Thermo King and Trane Technologies since April 2016. Prior to this, Terry has been with Ingersoll Rand, Thermo King Corporation, and related entities as a Warranty Supervisor since 2005, demonstrating a strong background in warranty management. Terry's educational qualifications include a Master of Business Administration (MBA) in Business Administration and Management from Augsburg University (2013-2015) and two Bachelor's degrees in Psychology and Social Work from the University of Wisconsin-Whitewater (1992-1998).
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