Transatel | NTT

Foad Sebbahi is an accomplished professional in client experience and quality of service management, currently serving as the Head of Client Experience Team and QoS at Transatel since September 2019. Under Foad's leadership, the team focuses on enhancing service quality for clients in the European mobile virtual network ecosystem. Prior experience includes roles as Technical Director for Service Providers at TENEDIS, and extensive tenure at Nokia ranging from Head of QoS/QoE to Care Program Manager, where Foad managed service delivery, customer experience initiatives, and network optimization. Foad's early career includes a role as R&D GSM/GPRS Expert at Alcatel CIT. Educational credentials include a Master of Science in Signal Processing and Telecommunication from Télécom Paris, along with leadership training in sustainable development from ESSEC - CentraleSupélec, and a Master's degree in engineering from ESME, specializing in telecommunications and signal processing.

Transatel | NTT's headquarters in Puteaux, France

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Client Experience Management

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