We are CX experts – we create content that literally changes how people think. When we change how people think we change how they behave. Combine this with hospitality skills, and you have a leading edge customer experience. 

We are critical thinking, creative, strategic problem solvers. Driven by transformation, you will love the results that we produce. We are a full-service, turnkey partner:

• Performance Improvement Strategy
• Instructional & Experience Design
• Measurement & Analytics
• Program Management
• Event Production & Logistics
• Art Direction & Graphics Production
• Video & Digital Solutions
• Program HQ Services

Content

Creative Agency

Events

Media & Entertainment

Professional Services

Transcend Creative Group

Transcend Creative Group's headquarters in Dearborn, MI, United States

Richard De Leonardis

Darren McGowan

Amy G.

Lana Waddell

Nikki Peters

The Customer Experience Coaching team at Transcend Creative Group specializes in enhancing customer interactions and satisfaction through tailored coaching and consultancy services. This team works directly with clients, including notable names like Ford, to improve customer experiences in both digital and in-dealership environments. They focus on training and guiding staff towards success in various aspects of customer engagement, particularly in the rapidly growing electric vehicle sector, ensuring seamless purchase experiences and optimized operations.

Customer Experience Coaching

The Project Coordination and Management team at Transcend Creative Group is responsible for overseeing the planning, execution, and delivery of various client projects. This team ensures seamless communication, effective resource allocation, and on-time delivery of high-quality work across all touchpoints, including digital development, automotive marketing, training logistics, and event production. By synchronizing the efforts of different departments, they guarantee the successful implementation of strategies that enhance customer experiences and drive transformative results.

Project Coordination and Management

The Creative and Content Team at Transcend Creative Group is responsible for crafting compelling visual and written content designed to transform customer experiences. This includes developing innovative strategies for performance improvement, creating engaging instructional and experiential designs, producing high-quality graphics and digital content, and ensuring cohesive art direction. With a focus on changing how people think and behave, the team drives creativity and strategic problem-solving to deliver unparalleled results.

Transcend Creative Group

Org chart

Teams

Customer Experience Coaching

Project Coordination and Management

Creative and Content Team

Offices

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