Ajner Mali is a seasoned customer service professional with extensive experience in managing and supporting teams in both German and English. Currently serving as a Team Leader Customer Service Representative at Transcom since March 2023, Ajner oversees a team dedicated to individual customer support and provides pivotal guidance to enhance service quality. Prior roles include Senior Customer Service Representative at Transcom, where Ajner aided team members and maintained high customer satisfaction standards, and Customer Service Representative roles at Groupon, where Ajner addressed customer inquiries and complaints through effective communication and problem-solving. Previous experience also includes a sales representative position at UnitCenter Sh.P.K., focusing on advising customers and maintaining relationships to drive sales success.
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