Ali Ahmed is an Aircraft Maintenance Engineer with experience in line maintenance planning, resource allocation, and collaboration with maintenance teams, gained during tenure at Badr Airlines from December 2022 to February 2023. Currently serving as a Customer Service Representative at Transcom since April 2025, Ali is responsible for managing post-booking customer inquiries and utilizing tools like JIRA and CRM systems to enhance service efficiency. Ali is pursuing a Bachelor’s degree in Aeronautical Engineering with a focus on Avionics Maintenance Technology at Sudan University of Science and Technology, expected to graduate in 2024.
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