Erik Hedin is an experienced professional with a strong background in customer experience and business operations. Currently serving as the Head of Xzakt Kundrelation at Transcom since March 2020, Erik oversees a subsidiary specializing in flexible outsourcing for small to mid-sized clients. Previous roles at Transcom include Global Strategic Account Director and Global Client Service Manager, where Erik implemented AI solutions and managed client relations. Prior to Transcom, Erik held key positions at Uber, Electrolux, and Bold Lifestyle, emphasizing excellence in customer support and operational efficiency. Erik's career began in the Swedish Armed Forces, where foundational leadership training was gained.
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