Francesca De Maria is a seasoned professional with over two decades of experience in the Business Process Outsourcing industry. Starting their career at Transcom, they progressed through various leadership roles, including Team Leader, Process Improvement Manager, and Senior Manager of Operational Excellence. Francesca has a strong background in training, quality assurance, and process improvement, focusing on building high-performing teams and fostering a culture of innovation and growth. Currently, they are pursuing degrees at Liceo Scientifico and the University of Bari, Faculty of Law, while ready to embrace new challenges in operational excellence and team development.
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