Hassan Arafa is a seasoned professional with diverse experience in roles across various industries, including education, finance, customer service, and aviation. From 2016 to 2019, Hassan served as Alumni Officer at ikteshaaf, facilitating knowledge-sharing circles and community building. In 2020, Hassan took on the role of Scrum Master at Banque Misr, managing Agile projects as part of the digital transformation initiative. Additionally, positions include Research and Development Specialist at Banque Misr, Customer Service Representative at Teleperformance Egypt, and Traffic Officer Aircraft Loadmaster at EGYPTAIR. Currently, Hassan is Operations Team Lead at Transcom, following a tenure as Country Customer Service Manager at J&T Express Egypt, where performance metrics were successfully met. Hassan holds a Bachelor's degree in Commerce and Business Administration from Helwan University Cairo.
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