Kršimir Prekrat is an IT services improvement manager with over 20 years of experience in the telecommunications industry. Currently employed at Transcom, they focus on asset management and data analysis using Service Now, PowerBI, and Power Automate. Previously, Kršimir held various IT roles at T-Mobile Croatia and Croatian Telecom, progressing from call center agent to IT architect and test tool designer. With expertise in programming languages such as VBscript, C#, and PL/SQL, they have contributed significantly to projects involving Avaya call center systems and CRM implementations. Kršimir also holds degrees in Telecommunications Engineering from the University of Zagreb and the High Technical University of Zagreb.
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