Mark Anthony Merced currently serves as the Manager of Workforce Management at Transcom since October 2022. Prior to this role, Merced worked as a Team Leader in Workforce Management at TELUS International Philippines from November 2021 to October 2022. Experience at Sitel Group includes a position as Coordinator of Workforce Management from July 2016 to November 2021, and previous roles at Tata Consultancy Services as a Workforce Management Analyst from September 2014 to June 2016, and at Sitel as a Real Time Analyst from December 2012 to August 2014.
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