Martin Prebibaj is an experienced Team Leader currently at Transcom since June 2022, overseeing a team of up to 40 individuals while providing support in both German and English. Proficient in monitoring performance through reporting tools such as DOMO and LOOKER, as well as utilizing Google Sheets and Excel for data analysis. Prior to Transcom, Martin held the position of Team Leader at Albacall SHA from October 2017 to December 2021 and worked as a Customer Service Specialist at Voice star from January 2017 to September 2017, focusing on client interactions through calls, emails, and live chat. Martin holds a Bachelor’s degree in Physiotherapy from Universiteti i Shkodrës 'Luigj Gurakuqi', completed in July 2017.
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