Michael Wilson has extensive experience in technical support and systems administration. Currently serving as a Technical Support Representative at Transcom since September 2020, Michael provides Tier 1 support for Samsung mobile device users, facilitating troubleshooting and repairs while managing a team of over 30 agents. In addition, Michael holds a part-time role as a Cloud Systems Administrator for sweetandsaltybakery.com, responsible for cloud service maintenance and security. Previous experience includes work as an Independent Contractor with Custom Installation, a Customer Service Representative at Lowe's Companies, Inc., and a Warehouse Associate at Canyon Stone. Michael earned an Associate's degree in Network Security from ECPI in 2020.
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