Michael Wilson has extensive experience in technical support and systems administration. Currently serving as a Technical Support Representative at Transcom since September 2020, Michael provides Tier 1 support for Samsung mobile device users, facilitating troubleshooting and repairs while managing a team of over 30 agents. In addition, Michael holds a part-time role as a Cloud Systems Administrator for sweetandsaltybakery.com, responsible for cloud service maintenance and security. Previous experience includes work as an Independent Contractor with Custom Installation, a Customer Service Representative at Lowe's Companies, Inc., and a Warehouse Associate at Canyon Stone. Michael earned an Associate's degree in Network Security from ECPI in 2020.
This person is not in any teams
This person is not in any offices