Pankaj Kumar is an operations and client services leader with over two decades of experience in enhancing customer experience and process optimization across various industries including retail, telecom, travel, and healthcare. They have held significant leadership roles at companies such as IBM, Barclays Shared Services, and iQor, where they managed operations, drove performance, and developed high-performing teams. Currently, Pankaj serves as the Director of Operations at Transcom, focusing on operational strategies and client satisfaction. Pankaj is also a strong advocate for continuous improvement and data-driven decision-making, dedicated to mentoring and empowering staff to achieve excellence.
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