Tomasz P.

Tomasz P. has extensive experience in training and quality management within the customer care and technical support sectors at Transcom since August 2016. Key responsibilities include launching projects from a training and quality perspective, content creation (including cheat sheets and user manuals), delivering product and customer excellence training, and conducting quality assurance checks. Tomasz P. also focuses on KPI monitoring, coaching, and collaborating with cross-functional teams to drive operational improvements. Previously, Tomasz P. held roles as a product specialist and technical support representative in logistics and shipping, and as a customer service representative in the mobile services industry. Education was completed at Zespół Szkół Hotelarsko-Gastronomicznych w Gdyni in Tourism & Hospitality.