Wafa Elkouni has over 14 years of experience at Transcom, currently serving as a Process Analyst and Lead Quality for PayPal. Responsibilities include overseeing compliance with procedures, assisting teammates, organizing training sessions, and monitoring performance. Wafa has also acted as an interim team leader for PayPal claims, providing direction and enhancing communication skills among team members. Previous roles involved analyzing customer claims, consulting on protection services, and delivering training for new hires. Early career experience includes roles as a remote marketer at Cours Servais and Cours Minerve and as an operational and commercial manager at MIZA. Wafa holds a diploma in Biology/Biotechnology from the Faculté des Sciences Tunis and a Bachelor of Science in Experimental Science.
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