Product Development & Engineering

The Product Development & Engineering team at Transcom is responsible for designing and implementing innovative customer service solutions that enhance user experiences and drive operational efficiency. This multidisciplinary team leverages advanced technologies, including omnichannel and conversational AI, to enable smarter interactions and support data-driven decision-making across the organization. Through collaboration and expertise in software engineering and data strategy, they develop future-proof products that strengthen customer loyalty and support the company’s growth objectives.