Heather Bates

Heather Bates, MSW has extensive experience in the healthcare industry, with a focus on health access and enrollment. Heather is currently employed at Transform Health as the COO & VP of Stakeholder Engagement. Prior to this role, they served as the COO and Director of Transform Health. In 2017, Heather founded the National Association of Health Access Assisters (NAHAA), where they promoted and supported the work of health access assisters. From 2015 to 2017, they worked at Families USA as the Director of Community Engagement and the Deputy Director of the Enrollment Assister Network. At Enroll America from 2013 to 2015, Heather served as the Regional Manager of State Assistance, providing training and program development for enrollment and outreach efforts. Earlier in their career, they held positions at the Medicare Rights Center, Families USA, NYC Department for the Aging. Heather's diverse experience includes overseeing client services, managing helplines, directing enrollment programs, and providing training and technical assistance. Heather'sexpertise encompasses health insurance, Medicare, Medicaid, and long-term care programs.

Heather Bates, MSW, holds a Master of Social Work (M.S.W.) degree from Hunter College, which they obtained between 1998 and 2000. Prior to that, they completed a Certificate in Geriatric Education from The City College of New York's Brookdale Center on Aging from 1995 to 1997. Heather earned their Bachelor of Arts (BA) degree in Social Work & Sociology from Ohio University from 1991 to 1995. Additionally, Heather has obtained a Diversity, Equity and Inclusion in the Workplace Certificate from USF Corporate Training and Professional Education in 2021. Although it is mentioned that they attended Hunter College for another Master of Social Work degree and The School for Creative & Performing Arts, no specific start or end dates or degree names are provided for these institutions.