Gesagran Kumar

Gesagran Kumar is an experienced Operations Manager with a demonstrated history in customer satisfaction improvement and workforce planning. Currently employed at Transformco/Sears Holding since June 2010, Gesagran reviews customer metric data to enhance satisfaction and develops staffing requirements for various roles to support growth and customer service excellence. Prior to this, Gesagran served as Operations Manager at Servpro of Central Seattle from January 2007 to May 2010, overseeing production crews and ensuring compliance with quality and safety standards while optimizing scheduling and resource allocation. Gesagran holds a Bachelor's degree in Business Administration and Management from The University of Western Australia, awarded between 1998 and 2001.