Michael Coon

Michael Coon has a strong background in call center management and customer experience optimization. With extensive experience in directing projects and programs, Michael has successfully driven sales and operational effectiveness in multi-channel contact activity. Currently serving as the Director of Sears Parts Direct Operations at Transformco, Michael's focus is on enhancing revenue and profitability through operational excellence across various marketplace channels. Michael's educational background includes a Bachelor's Degree in Physics and Mathematics from Columbia College.