Michael Nguyen

Michael Nguyen is a seasoned IT professional with extensive experience in service management and operations across various industries. Currently serving as the Manager of the Service Centre at Transgrid since June 2023, Michael oversees the IT Service Desk and Desktop teams, ensuring high standards of customer service. Previously, as Team Lead at the Universities Admissions Centre, Michael managed significant incidents and led service management efforts. Michael's roles at oOh! and Navitas involved leadership of service delivery teams and operational oversight, including responsibilities as Global Change Manager and Major Incident Manager. With a foundational background in desktop support and IT incident analysis from previous positions at CGI, Campbell Arnott, and Macquarie University, Michael holds a Bachelor of Technology in Information and Communication Systems from Macquarie University.