Joseph Mak is a seasoned Business Systems Analyst with extensive experience in system development and IT support. Currently with TransLink since June 2013, Joseph focuses on defining business needs, troubleshooting applications, performing technical maintenance, and developing SQL Server Integration Services (SSIS) packages. Previous roles include Regional Offices System Manager at Marriott International, where Joseph led an IT team for Asia Pacific offices, and Business System Analyst at Hong Kong Disneyland, overseeing projects and ensuring user satisfaction. Joseph also holds a Bachelor's degree in Management Information Systems from Brigham Young University–Hawaii, where initial experience began as Client Service Representative Supervisor, providing technical support to a large user base.
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