Ramely Victor is a skilled IT professional with extensive experience in technical support roles. Currently serving as a Senior Information Technology Support at TransPerfect since May 2022, Ramely specializes in desktop support and helpdesk functions, providing both first and second-level support while managing equipment inventory for Canadian offices. Prior experience as a Mac Genius at Apple from March 2014 to May 2022 showcases proficiency in troubleshooting software and hardware issues, delivering effective repairs, and enhancing customer relationships. Ramely holds a degree from Concordia University, obtained between 2009 and 2012, and demonstrates strong multitasking abilities and independent work skills, with proficiency in Windows and MS Office applications.
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