Fernanda Lessa Justo has extensive experience in process management, incident management, and support analysis within the telecommunications and technology sectors. Currently serving as Gerente de Incidentes at TransUnion since September 2018, Fernanda has previously held roles including Advanced Support Analyst and Process and Quality Analyst at Spring Mobile Solutions. Additional experience includes positions at ADP, Atento, and Telefônica Brasil, focusing on project management, process improvement, and customer support. Fernanda holds a Bachelor’s degree in Education with a focus on Translation and Interpretation from Universidade Nove de Julho, a Licenciature in English Language and Literature from Centro Universitário FIEO, and is currently pursuing a postgraduate degree in Leadership and Human Development at Universidade Presbiteriana Mackenzie.
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