Gerardo Rivera

Gerardo Rivera is a skilled Sales Operations Analyst at TransUnion since May 2022, with a strong background in operations and customer service management. Previously, Gerardo held the position of Supervisor de operaciones at Telvista, where responsibilities included performance management based on client KPIs, monitoring customer service interactions, and process implementation. Prior experience at Telvista also included a role in Back Office for the Chedraui Omnicanal campaign. Gerardo began a career at Hi Marketing as a Team Leader, overseeing agent training, and initially worked as an Agente de atención telefónica. Educational qualifications include a degree in Administration from Grupo Tecnológico Universitario Campus Atizapán, attained between August 2019 and September 2022.