Tim Penn is a seasoned IT professional currently serving as a Senior Incident Manager at TransUnion since July 2013, where responsibilities include supporting internal ISO 20000 audits and developing disaster recovery procedures. Tim has extensive experience in IT service delivery, having owned Cold Bath Computers from May 2013 to May 2022, which provided IT repair and advisory services. Previous roles include Senior Service Delivery Analyst at NG Bailey, IT Service Manager at Thomson Reuters overseeing 19 service operations managers, and Desktop Team Lead at Sweet & Maxwell, where Tim successfully implemented performance improvement plans. Educational background includes an HND in Business & Finance from Northumbria University and attendance at Rugby School.
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