Simone Douglas is an experienced professional in workforce planning and resource management, currently serving as a Network Support Officer and Workforce Planning Specialist at Transurban since January 2018. Previously, Simone held positions including Operations and Workforce Manager at Vita Group Limited, Teleclaims Workforce Planner at RACQ, and Resource Planning Manager at News Corp. Additional roles include Call and Resource Planner at Telstra and Resource Manager, Business Reporting Analyst, and Resource Planner at News Corporation. Expertise includes forecasting work volumes and workforce requirements for customer contact centres, utilizing data from workforce management tools and reporting applications.
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