David Mangham, MBA, is an achievement-oriented leader specializing in customer success and operations, currently serving as Vice President of Customer Operations at Traumasoft. With extensive experience in unified communications, healthcare, manufacturing, and enterprise SaaS software, David has successfully driven the development of profitable customer success organizations across various global markets. Past positions include Director of World Wide Customer Success at Polycom and Vice President Global Customer Services at Sopheon, where they implemented strategies that significantly improved customer engagement and retention. David is also the Managing Director of QUAD Consulting Group, focusing on enhancing customer experiences for high-achieving organizations. Currently pursuing education at the University of Colorado at Boulder, they are dedicated to building scalable, customer-focused teams that support growth and change.
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