Ami Desai

Ami Desai currently serves as the Tech Help Squad Lead at Travelopia since August 2023. Prior experience includes a significant role at The Logic Factory from February 2016 to August 2023 as a Senior CS Manager, leading cross-functional teams to enhance customer experience with Fortune 500 clients across Europe, the USA, and the UK. Ami also held various positions at The Logic Factory, including CS Team Lead, Team Lead - Quality Analyst, and Quality Analyst, where expertise in customer success management and quality assurance was demonstrated. Earlier roles include Senior Business Associate Consultant at NTT DATA Corporation and Software Development Consultant at InfoWorld Consultancy Pvt Ltd. Ami holds an MSc in ICT and a Bachelor's degree in Computer Applications from Veer Narmad South Gujarat University.