Daniel Bravery is an experienced IT professional with a strong background in service delivery and management. At Tandem Bank, Daniel served as Service Delivery Lead from April 2018 to February 2023, achieving significant cost reductions and improved flexibility through ITSM transformation initiatives. As Service Desk Manager at Tandem Money from November 2016 to February 2023, Daniel honed skills in managing service operations. Following this, at MAK-SYSTEM, Daniel led an ITSM transformation that transitioned the company to a managed service provider model while designing a scalable HIPAA/GDPR-compliant framework. Currently, as IT Operations Manager at Travelopia since June 2025, Daniel continues to leverage expertise in ITIL processes and team management. Prior experience includes roles at Specialist Holidays Group (TUI), where Daniel focused on service desk operations and team development.
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