Annie Phanich

Annie Phanich is a highly experienced professional with a diverse background in project management and technical support. Annie currently serves as the Director of Support Services at TRAY since August 2022. Prior to that, Annie worked at Skillsoft as a Senior Project Manager from November 2018 to August 2022. In this role, they successfully managed over 60 projects with a combined revenue of $15+ million, focusing on budget, scope, schedule, risk, and resource management.

Before joining Skillsoft, Annie held the position of Co-Owner/IT Director at Thai Basil Kitchen from July 2017 to July 2019. Annie was responsible for overseeing IT operations and contributed to the success and growth of the business.

Annie spent a significant part of their career at NCR Corporation, where they held various leadership roles. From July 2015 to July 2017, they served as the Senior Manager - Hospitality Client Services, leading multiple technical software support helpdesk teams. During their tenure, they ensured SLA compliance, provided end-to-end support to customers, and managed concurrent projects across multiple products. Prior to this, Annie served as the Global Software Service Manager from May 2010 to July 2015. In this role, they managed a team of software analysts and played a vital role in resolving customer issues and driving service delivery goals.

Annie began their career at Radiant Systems Inc. in 2005, where they gained experience in software analysis and customer service. Annie served as a Senior Software Analyst from June 2008 to May 2010, where they directed a technical team and improved customer satisfaction scores. Prior to this, they worked as a Software Analyst from June 2006 to June 2008, providing remote technical support and developing proactive resolutions for clients. Annie started their career as a Customer Service Representative in November 2005, where they honed their customer service skills.

Overall, Annie Phanich's work experience showcases their strong project management skills, leadership abilities, and technical expertise in the software industry.

Annie Phanich, PMP, has pursued their education in the field of Network and System Administration/Administrator at DeVry University. The specific duration of their education at this institution is not provided. Additionally, Annie Phanich has obtained the Project Management Professional (PMP) certification from the Project Management Institute in August 2018.