Treblle
A builder at heart with a decade of leadership experience at startups and IPO companies like Uber. Impact-driven and people-oriented. The expert in customer experience, operations, and people management. Strategic and hands-on. Always up for the challenge. As a strong problem-solver, I either find a way or make one.
✍️ Sharing lessons learned along the way on ivaivankovic.com
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5 career highlights:
🏗️ → Built and managed support operations for 14 cities, some from the ground up, establishing guidelines, tools, performance, and staffing for all products, including the first-ever UberBoat.
👥 → Expanded management scope from a single team in one country to leading a high-performing subregion with 3 hierarchical levels of employees.
🎁 → Optimized funnel conversion by 30% by revamping the onboarding process and implementing tailor-made call center solutions for the best user experience.
💸 → Resolved a $160k company blind spot by analyzing the root cause, proposing a solution, and managing stakeholders.
🚀 → First to launch 2 pilots of support products: video chat and proactive support channel. Later helped create the playbook to scale across EMEA.
Treblle
33 followers
Treblle is a federated API Intelligence platform that gives developers and enterprises full visibility into their APIs from a single integration point. It supports on-prem and private cloud deployments, ensuring enterprise-grade security and compliance. Treblle offers API Intelligence, Discovery, Observability, Analytics, Runtime Security, Governance, Developer Portals, and an AI-powered Integration Assistant. Recognized by Gartner over 15 times and awarded for its core Intelligence product, Treblle empowers organizations to optimize API management, enhance security, and drive innovation - all from one central platform.