Iva Ivanković (She/her)

A builder at heart with a decade of leadership experience at startups and IPO companies like Uber. Impact-driven and people-oriented. The expert in customer experience, operations, and people management. Strategic and hands-on. Always up for the challenge. As a strong problem-solver, I either find a way or make one.

✍️ Sharing lessons learned along the way on ivaivankovic.com

---

5 career highlights:

🏗️ → Built and managed support operations for 14 cities, some from the ground up, establishing guidelines, tools, performance, and staffing for all products, including the first-ever UberBoat.

👥 → Expanded management scope from a single team in one country to leading a high-performing subregion with 3 hierarchical levels of employees.

🎁 → Optimized funnel conversion by 30% by revamping the onboarding process and implementing tailor-made call center solutions for the best user experience.

💸 → Resolved a $160k company blind spot by analyzing the root cause, proposing a solution, and managing stakeholders.

🚀 → First to launch 2 pilots of support products: video chat and proactive support channel. Later helped create the playbook to scale across EMEA.