Ray Chen

Ray Chen is a skilled professional specializing in customer success management, with current experience as the Manager of Customer Success at Treelab since January 2021. Chen has successfully built a community operation system from the ground up, achieving a 120% increase in user growth within three months. Responsibilities include developing a product training program and providing high-level services to key accounts such as Unilever and Bosie. Previously, as a Senior Consultant Manager at WST Career, Chen supported over 5,000 quality sales leads and assisted more than 300 university students in job search and internship processes, generating significant revenue. Chen also held multiple roles at Enactus, where notable accomplishments included building an educational product system, conducting numerous workshops across universities, and developing unique CRM and social innovation project systems. A background in journalism is evident from internships at CBN and People's Daily, accompanied by a Bachelor's degree in Journalism from Heilongjiang University.