Daniel Norris

Daniel Norris is currently a Tier 2 Support Associate at Treez. Daniel was previously a Product Support Specialist at UserZoom from May 2021 to May 2022. There, they supported thousands of worldwide customers for a UI/UX platform utilizing Zendesk ticketing, Slack, Zoom, email, and chat. Daniel has excellent problem-solving skills and was able to make initial recommendations on fixes and route more technical issues to engineers. In addition, they provided outstanding customer service to clients and ensured customer satisfaction and retention.

Prior to their time at UserZoom, Norris worked as a Closer at Homebridge Wholesale from September 2020 to February 2021. In this role, they were responsible for collecting metrics on common issues and reporting to training specialists for monthly and bi-monthly training topics and Help Center updates. Daniel also documented all customer issues and reported when necessary.

Norris has a proven track record of providing excellent customer service and ensuring customer satisfaction. Daniel is an excellent communicator and is able to provide clear and detailed reports of critical issues to account managers and researchers. Their experience in training others on technical platforms makes him an asset to any team.

Daniel Norris has a Bachelor's Degree in Information Technology - Data Communications Services from ITT Technical Institute, an Associate's Degree in Information Technology - Computer Network Systems from ITT Technical Institute, and a High School Diploma from Estancia High School. Daniel also has certification from Zendesk in Omnichannel Agent, UserZoom in UserZoom Advanced Certification and UserZoom Core Certification, Digium in Digium Certified Sales Professional and Digium Switchvox Support Engineer, Axcient in Axcient Certified Expert, Continuum in Continuum Administration Specialist, ConnectWise in ConnectWise Service Manager and ConnectWise System Engineer, and McAfee in McAfee F3 Partner.

Their manager is Zac Spegal, Technical Support Operations Manager. They are on a team with Sloane Campbell - Tier 2 Support Representative, Kayla Williams - Tier 2 Support, Jr., and Umar Muqtadir - Customer Support, Tier 2 Support.