Kayla Williams

Kayla Williams is currently a Tier 2 Support, Jr. at Treez. Kayla previously worked as an Information Technology Support Analyst from September 2021 to May 2022 at Stand Together. Prior to that, they were a Senior User Support Representative at Williams & Connolly LLP from August 2016 to September 2021. In that role, they answered over an average of 45 user inquiries via phone or email daily regarding computer software or hardware operation to resolve problems. Kayla also set up equipment for employee use, performed or ensured proper installation of cables, operating systems, or appropriate software. In addition, they developed training materials and procedures for over 400 users and trained users on the proper use of hardware or software. Kayla also worked closely with engineers to improve wired and wireless network infrastructure and ensure quality service.

Kayla Williams has an AAS in Cyber Security from Northern Virginia Community College. Kayla also has a certification from Microsoft in Microsoft Azure Fundamentals AZ-900 and Microsoft Office Specialist Expert Word 2016 Expert. Kayla also has a certification from CompTIA in CompTIA Network+.

Some of their coworkers include Sloane Campbell - Tier 2 Support Representative, Brian Perlmutter - Customer Support, Tier 2 Support, and Zachary Speltz - Support Agent, Customer Success. Kayla Williams reports to Zac Spegal, Technical Support Operations Manager.