Benjamin B. currently serves as Team Lead for Customer Success at Deltek, starting in February 2024. Prior to this role, Benjamin worked at Trellix as Customer Success Manager for the Enterprise - Public Sector since January 2022, and at McAfee from December 2008 to January 2022 in various customer success and support positions. Throughout Benjamin's career, significant achievements include managing customer loyalty and implementation of cybersecurity solutions, conducting quarterly business reviews, achieving a 97% retention rate across a portfolio of 60+ accounts, and realizing a 15% increase in revenue through upselling. Benjamin began the career in technical support roles at CipherTrust and Secure Computing, focusing on customer relationships and best practices for global enterprises. Benjamin holds a Bachelor of Arts in Psychology from California State University-Sacramento.
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