Emma Donovan

Manager, Customer Success

Emma Donovan is a knowledge management and technical writing professional with over 10 years of experience in cybersecurity, software, and pharmaceuticals. Currently, they lead a team of five Knowledge Analysts, managing knowledge-base operations and content quality. Emma has a strong background in project management, content migrations, and cross-functional collaboration. They hold a Certified Associate in Project Management (CAPM) and have previously worked in various roles, including community and knowledge specialist and information developer. Emma completed their education at University College Cork, graduating with a 2.1 degree.

Location

Cork, Ireland

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