Mark Roberts

Mark Roberts is a seasoned professional in customer success engineering with extensive experience across multiple organizations. Currently serving as Senior Manager and Global Practice Lead for Customer Success Engineering at Trellix since January 2022, Mark previously held senior management roles at McAfee from 2017 to 2022 and worked in various support and escalation management positions at the same company from 2006 to 2017. Mark's career began at Computacenter as a Help Desk Analyst, with earlier roles at Dream Direct Ltd. and Micromedia Ltd. Mark possesses multiple ITIL certifications, a Certificate in Management from The Open University, and technical qualifications including VMware vSphere, MCDST, and CompTIA A+, demonstrating a solid foundation in IT service management and support.