Miguel Angel Abascal is an experienced IT professional specializing in customer success and technical support, currently serving as a Customer Success Engineer at Trellix since July 2022, with a focus on McAfee SIEM and ePO. Previous roles include IT Support Tier 2 at Coolmine, where responsibilities involved managing escalations and supporting IT infrastructure, and IT Field Engineer at Microson, providing remote administration of servers. Additional experience includes a long tenure as a Technical Support Engineer at Symantec, and earlier roles at Accenture and Sitelite. Miguel holds a Bachelor of Science (Honours) in Computing in Digital Forensics and Cyber Security and a Bachelor of Science in Information Systems and Information Technology from the Technological University Dublin, along with education from the University of Cambridge and Westminster Kingsway College.
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