Rafael Perez is a highly experienced Technical Support Manager currently at Trellix since August 2023, overseeing team operations, customer success metrics, and resource allocation while fostering employee development through regular meetings. Previously, Rafael held similar roles at NetApp and Sutherland, managing support teams and resolving customer complaints efficiently. Rafael's career also includes positions as a Subject Matter Expert, Technical Support Engineer, and Sales Manager, showcasing a strong background in technical support, client relations, and management. With a degree in Administration and Business Management from Universidad Centro Occidental 'Lisandro Alvarado', Rafael combines technical expertise with effective leadership skills across various sectors.
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