Rob Moran

Rob Moran has extensive experience in technical support and escalation management, currently serving as a Senior Escalation Manager and Team Lead at Trellix since August 2017, following a promotion from EMEA Escalation Manager. Prior to this role, Rob worked at FireEye, Inc. as a Senior Technical Support Engineer, providing high-level support to critical customers. Rob's career also includes positions at VMware as a Premier Services Support Engineer, where close customer relationships were emphasized, as well as roles at Dell, beginning as a Desktop Support Engineer and progressing to Application Support Engineer. Educational qualifications include a BSc in Information Technology and Telecommunications from the University of Limerick, along with a Diploma and Certificate in IT from Limerick Institute of Technology.