Steve Borthwick is an experienced professional in customer success management with a strong background in technical support and service delivery. Currently serving as EMEA Area VP of Customer Success Management at Trellix since January 2022, Steve has also held the position of Senior Director for EMEA Customer Success at McAfee since January 2019, enhancing customer experiences through strategic success plans. Prior to these roles, Steve spent over 17 years at Microsoft in various leadership capacities, including Director of EMEA Azure & Identity Technical Support, where accountability for customer experience was a key focus. Steve's career began at Microsoft Business Solutions, managing support services and improving customer satisfaction across European markets.
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