Tim Monaco

Tim Monaco is currently the Director of Customer Success Programs at Trellix, where the focus is on automation, analytics, and strategic enablement to enhance customer retention and growth. Previously at Rapid7, Tim held several positions including Senior Manager of Technical Programs, driving the implementation and adoption of customer success technologies such as Gainsight, and managing significant training programs that scaled to support over 1,500 users. Tim's earlier experience includes roles as a Technical Program Manager and Security Consultant, with a strong emphasis on customer engagement, training, and process optimization. Tim also has a background in gymnastics coaching and judging, along with technical support experience at Springfield College. Tim holds a Bachelor's Degree in Computer and Information Systems from Springfield College.