Frederick Vines is a skilled professional with experience in various roles such as Principal DevOps Platform Engineer, Principal Support Engineer, and Senior Customer Support Engineer at Trend Micro. Prior to this, Frederick worked as a Service Desk Analyst at T-Mobile, an IT Helpdesk at Technifax Office Solutions, and as a Lead PC Technician at Dell. With a background in CompTIA A+ and IT Support from Per Scholas, Frederick has demonstrated expertise and dedication in the field.