Jay Patel

Jay Patel has extensive experience in leadership and technical support within the technology sector. Currently serving as the Director of Client Services at Trend Micro since 2014, Jay Patel oversees a Global Customer Support team, emphasizing talent management, training, and operational excellence. Prior to this role, Jay Patel held the position of Senior Manager-Global Support Leader, focusing on enhancing customer experiences in the Americas and Canada. Jay Patel's previous experience includes over a decade at Cisco, where responsibilities spanned from managing technical support operations to overseeing laboratory teams. Early career experience as Regional Sales Manager at SEW Eurodrive involved strategic sales planning, account management, and market analysis. Jay Patel holds a degree from Glassboro State.