Joel Behina

Joel Behina is a Senior Customer Success Manager at Trend Micro, where they have been instrumental in overseeing customer adoption and managing a team of 21 Customer Success Managers since 2020. With over 11 years of experience in the IT security industry, Joel previously served as an Incident Manager Lead at Microsoft from 2015 to 2018, leading a team of Incident Managers to enhance customer support for Canadian accounts. They also worked as a Customer Success Manager at Trend Micro from 2018 to 2020, managing a diverse portfolio of accounts and driving service enhancements. Joel holds a BBA with a focus on Cyber Security, Data Science, and Digital Accessibility.