John Ahern has over nine years of experience in the tech industry, currently serving as a Principal Dev Ops Platform Engineer and previously as a Senior Product Manager at Trend Micro since January 2016. Key responsibilities include engaging with customers to understand product usage, connecting them with product development teams, managing strategic product operations projects, supporting sales opportunities, and providing regular updates on product strategy. Earlier roles at Trend Micro include Product Operations Manager, Senior Customer Support Engineer for Pro Support, Technical Support Manager, and Customer Support Engineer for Hybrid Cloud. Prior experience as a Technical Support Engineer at VMware involved troubleshooting hardware and third-party application integration. John Ahern holds a Higher Diploma in Applied Computing Technologies and a Bachelor of Science in Neuroscience from University College Cork.
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